Get in touch
Questions about MCM, AdX access, your application, or your publisher account? Message us on WhatsApp for the quickest answer, or use email when you need a paper trail or a specific team. If you're unsure where to start, WhatsApp is always fine — we'll route you internally.
Not ready to message us? Many answers — eligibility, MCM, revenue share, onboarding — are on the FAQ page.
Channels
Choose how to reach us
Each line goes to a real person (or, for the community group, peers plus our team). Match the channel to your topic so you get the right expertise — or default to WhatsApp and we'll guide you.
Before you message
- Include your Ad Manager network code (or publisher ID) whenever you have it — it’s the fastest way for us to look you up.
- Don’t share passwords or full payment details in chat or email; we’ll never ask for your Google password.
- If you emailed partnerships or technical support, check spam or promotions folders for a reply within about one business day.
24/7 · Fastest replies for most questions
Best default — status, invitations, payouts, eligibility. Replies usually within minutes; add your network code when you write.
Ad Manager community
Group chat · AdSense publishers learning GAM
Group chat for AdSense publishers learning GAM — community Q&A, not private support.
Publisher partnerships
Emily Cohen · invitations, accounts, partnerships
Emily — invitations, onboarding snags, rev share, partnerships. Better when you need email history or attachments.
Technical support
Extension, integrations, bugs
Extension, integrations, bugs, and technical setup — include steps to reproduce or errors when you can.
Preview a channel
Hover or focus a row on the left to see when to use each option and what to expect.
Not sure? Start with WhatsApp — we'll route you if another inbox fits better.
Applying or still researching?
Start an application to get a clear eligibility read, or read the FAQ for MCM, AdX, and onboarding basics — then reach out if something still isn't clear.
